STORE POLICY

Please read all these terms and conditions.

 

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these
terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.

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Application.
1. These terms and conditions will apply to the purchase of the goods by you (the Customer or You). We are HEA.
with email address customerservice@ (the Supplier or We or Us).
2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these 
Terms and Conditions. 

 

Interpretation.
3. CONSUMER means an individual acting for the purposes which are wholly or mainly outside his or her trade, business, craft
or profession;
4. CONTRACT means the legally-binding agreement between you and us for the supply of the Goods;
5. DELIVERY LOCATION means the Supplier's premises or other location where the Goods are to be supplied, as set out in
the Order;
6. DURABLE MEDIUM means paper or email, or any other medium that allows information to be addressed personally to the 
recipient, enables the recipient to store the information in a way accessible for future reference for a period that is
long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. GOODS means the Goods advertised on the website that we supply to you of the number and description as set out in
the Order;
8. ORDER means the Customer's order for the Goods from the Supplier as submitted following the step by step process set
out on the website;
9. PRIVACY POLICY means the terms which set out how we will deal with confidential and personal information received
from you via the website;
10. WEBSITE means our website, www.co.uk on which the Goods are advertised.

 

Goods.
11. The description of the Goods is as set out on the website. Any description is for illustrative purposes only and there
may be small discrepancies in the size and colour of the Goods supplied.
12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or
specification you provide is accurate.
13. all Goods which appear on the website are subject to availability.
14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will
notify you of these changes.

 

Personal Information.
15. We retain and use all information strictly under the Privacy Policy.
16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly 
agree to this.

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Basis of Sale.
17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order
has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason
without delay.
18. The order process is set out on the website. Each step allows you to check and amend any errors before submitting
the Order. It is your responsibility to check that you have used the ordering process correctly.
19. A contract will be formed for the sale of Goods ordered only when you receive and email from us confirming the Order
(Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of 
any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us
giving you Order Confirmation within a reasonable time after making the contract, but in any event not later that the 
delivery of any Goods supplied under the Contract.
20. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered
into unless the variation is agreed by the customer and the Supplier in writing.
22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not 
the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for
you and which might, in some respects, be better for you, EG by giving you rights as a business.

 

Price and Payment.
23. The price of the Goods and any additional delivery or other charges is that set out on the website at the date of the
Order or such other price as we may agree in writing.
24. Prices and charges include VAT at the rate applicable at the time of the Order.
25. You must pay by submitting your PayPal payment method with your Order and we can take payment immediately or otherwise
before delivery of the Goods.

 

Delivery.
26. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement,
without undue delay and, in any event, not more than 30 days after the day of which the Contract is entered into.
27. In any case, regardless of events beyond out control, if we do not deliver the Goods on time, you can (in addition
to any other remedies) treat the Contract at an end if:
   a. We have refused to delivery the Goods, or if delivery on time is essential taking into account all the relevant
      circumstances the time the contract was made, or you said to us before the Contract was made that delivery on
      time was essential; or
   b. After we have failed to deliver on time, you have specified a later period which is appropriate to the 
          circumstances and we have not delivered within this period.
28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made
under the Contract.
29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the 
order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies)
without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been
delivered, you must return them to us immediately.
30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the
value of the Goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also
cancelling or rejecting the Order for the rest of them.
31. We do not generally deliver to addresses outside of England and Wales, Scotland, Northern Ireland, the Isle of Man and
Channels Islands. If, however, we accept an order for delivery outside that area, you may need to pay import duties or other
taxes, as we will not pay them.
32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason,
subject to the above provisions and provided you are not liable for extra charges.
33. If you or your nominee fail, through no fault of ours, to take delivery or the Goods at the Delivery Location , we 
may charge the reasonable costs of storing and redelivering them.
34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if
reasonably practicable, examine the Goods before accepting them.

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Withdrawal and Cancellation.
35. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and 
without giving us reason, and without incurring any liability.
36. You can cancel the Contract except for any Goods which are made to your special requirements (the Returns Right) by
telling us no later than 14 calendar days from the day the Contract was entered into, if you simply wish to change your
mind and without giving us a reason, and without liability, except in that case, you must return to any of our business
premises the Goods in undamaged condition at your own expense. Then we must without delay refund you the price for those
Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights
when the reason for cancellation is any defective Goods. This Returns Right is different and separate from the 

Cancellation Rights below.
37. This is a distance contract (as defined below) which has the cancellation rights set out below. These Cancellation Rights,
however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
   a. Foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied
      on frequent and regular rounds to your residence or workplace;
   b. Good that are made to your specifications or are clearly personalised;
   c. Goods which are liable to deteriorate or expire rapidly.
38. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
   a. In the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other
      items after delivery.

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Right to Cancel.
39. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
40. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the
carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods 
over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
41. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting
out your decision (eg a letter sent by post, fax or email).
42. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of
the right to cancel before the cancellation period has expired.

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Effects of Cancellation in the Cancellation Period.
43. Except as set out below, if you cancel this Contract, we will reimburse to you all the payments from you, including the
costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least 
expensive type of standard delivery offered by us).

 

Deduction for Goods supplied.
44. We may take a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of
unnecessary handling by you (is handling the Goods beyond what is necessary to establish characteristics and functioning
of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are
liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

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Timing of Reimbursement.
45. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
   a. 14 days after the day we receive back from you any Goods supplied, or
   b. (If earlier) 14 days after the day you provide evidence that you have sent back the Goods.

46. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue
delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
47. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you
have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement.

 

Returning Goods.
48. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods
without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of
this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that
you will have to bear the cost of returning the goods.

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Conformity and Guarantee.
49. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not
meet the following obligation.
50. Upon delivery, the Goods will:
   a. Be of satisfactory quality;
   b. Be reasonably fit for any purpose for which you buy the Goods which, before the Contract is made, you made
      known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment)
      and be fit for any purpose help out by us or set out in the Contract; and
   c Conform to their description.
51. It is not a failure to conform if the failure has its origin in your materials.
52. We will immediately, or within a reasonable time, give you the benefit of the free guarantee. This guarantee will take
effect at the time the Goods are delivered, and will not reduce your legal rights.
53. We will provide the following after-sales service: The supplier will support the customer in correctly maintaining and
using their products.

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Successors and our sub-contractors.
54. Either party can transfer the benefits of this Contract to someone else, and will remain liable to the other for its
obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help
perform its duties.

 

Circumstances beyond the control of either party.
55. In the event of any failure by a party because of something beyond its reasonable control:
   a. The party will advise the other party as soon as reasonably practicable; and
   b. The party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably,
      and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect
      the Customer's above rights relating to delivery and any right to cancel, below.

 

Excluding Liability.
56. The supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury
caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for
(i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss
of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the
Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

 

Governing law, jurisdiction and complaints.
57. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
58. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in 
Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
59. We try to avoid any dispute, so we deal with complaints in the following way: If dispute occurs customers should 
contact us to find a solution. We aim to respond with an appropriate solution within 3 working